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SHIPPING & RETURNS

Shipping Policy

We are shipping worldwide, however delivery time dependent on your country may differ. As we are based in Lithuania, the Lithuania dog lovers will receive their orders within 2 days after the payment. 

The delivery times are following: 
Lithuania 1-2 days 
Latvia, Estonia - 2-3 days
Europe, UK and USA - 3-7 days
Rest of the world 7-14 days

Shipping is free for all the EU countries, while for rest of the world we provide flat rate - 3 EUR 

Return & Exchange Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be dealt within 7 business days of receiving your returned item.

 

  • Returns received within 30 days of original purchase will be refunded in full, minus shipping charges

  • Returns received within 31-60 days of original purchase will receive store credit

  • We cannot accept returns after 60 days

 

Please note: refund may apply only for those items if you haven't used them. If we will see that product had ben used, refund may not be applied. 

For the refunds please write us to our email milo@miloleash.com with the subject REFUNDS

Address for returns: 
MB Milo Leash
K. Bugos str. 15-4, Kaunas 
LT 44327, Lithuania

More product information you can find here.

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